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FAQ

How long does it take to ship?

It takes the package about 10-20 business days in transit after you place the order depending on your location.

 

How much is charged for shipping & handling?

All orders above $100 is eligible for free shipping within U.S.
Flat fee of $9.99 is applied to all U.S. orders below $100.

  

Can I cancel my order?

You cannot cancel an order once the order has been placed.

   

What is the return & exchange policy?

For a full refund please contact us at customercare@blancny.com within 7 business days of the date the merchandise was received.

All returned merchandise must be in its original (unused) condition and packaging. Shipping costs are non-refundable and return shipping costs are the responsibility of the customer. Refunds will be issued once the product is received. Refunds are for full priced merchandise only. Allow 10 days for processing.

  • No refunds on sale items or if marked ineligible.
  • Original shipping costs are non-refundable.

 

Where can I find a discount code?

You can sign up for our mailing list to get sale and promotion updates.

 

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